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  3. AESOP Q&A for Licensed and Classified Staff

AESOP Q&A for Licensed and Classified Staff

  • Interacting with Frontline via the Phone:
    Phone: 1-800-942-3767
    Your ID and PIN for the phone are as follows:
    ID Number   000XXXXXXX (3 Ø (zeros) plus your 6 digit employee number)
    PIN Number XXXX (your 4 digit pin)

    Interacting with Frontline via the Website:
    Access Absence Management 

    Username: Username (This is something that you will chose)

    Password: (this would be an eight digit password you created, if you have forgotten your password you can click “Forgot Password“)

    Email: (This is where they will send your password recovery information if you forget your password)

    Mobile App Access
    After you have created your Frontline ID, you can then download the Frontline Education Mobile App.  Upon opening the app, you will be prompted for a four-digit invitation code. Please email subdesk@4j.lane.edu and request your 4 digit code.  You will enter your Frontline ID credentials to sign in.

    Posted in: AESOP Q&A for Licensed and Classified Staff

  • A “shared attachment” will automatically be attached to all of your absences when you enter them.  You will not need to include notes or attachments each time as the document you select will automatically be attached for the time period you select.

    1. Log into Absence Management
    2. Click the “Account” tab at the top
    3. Click the “Shared Attachments” tab on the left.
    4. Click the “Choose File” button and select the file you would like uploaded to all of your absences automatically.
    5. Add a description to the file and select the date range you would like it to be used.
      1. Example: if you select 07/01/2017 to 06/30/2018 it will automatically be attached to all of your absences for the 2017/2018 school year.
    6. Click the “save changes” button
    7. Done

    Attaching some sort of helpful information sheet would be very beneficial to the substitute.  It is recommended that you include things like the bell schedule, a more detailed description of your class, a description/map of the classroom, ext.

    Posted in: AESOP Q&A for Licensed and Classified Staff

  • If you are at multiple schools you will need to enter your absence to reflect each location.  This can be done in one absence.  Please see the walk through here.

    Posted in: AESOP Q&A for Licensed and Classified Staff

  • Not all 4J positions will receive a District paid substitute.  Below is a list of positions that will receive a District paid substitute.  Only these positions will have an AESOP account.

    • All Licensed Positions
    • Elementary School Secretaries
    • Special Ed. Educational Assistants
    • Title 1 Educational Assistants
    • Bilingual Educational Assistants
    • Elementary Educational Assistants receive a District paid substitute on the 4th day of their absence and beyond when applicable

    Any school may have a classified substitute dispatched on the 1st day of absence or at any time when the school would not normally be eligible for a classified substitute if the school agrees to pay for the cost of the substitute.

    Posted in: AESOP Q&A for Licensed and Classified Staff

  • If you are unsure how to enter an absence into Absence Management please view the training videos located in the Learning Center by clicking the Help button at the top right of your Absence Management home page.  You can also view the quick-sheet here.

    Posted in: AESOP Q&A for Licensed and Classified Staff

  • You are locked out from entering your absence into the Absence Management system 30 minutes before the start time.

    For example if you were going to be out from 8 am-4 pm you would be able to enter your absence into Absence Management up until 7:30 am that day.

    If you do not enter your absence in time you will need to contact your School Secretary for assistance.

    Posted in: AESOP Q&A for Licensed and Classified Staff

  • The most common reason a computer won’t allow you to view the Absence Management log in screen is due to your browser.  First try using a different browser on your computer to see if that fixes the problem.  If so then the initial problem was your browser.

    If that does not help try logging in from another computer.  If you are able to get into the system then we know the problem lies within your computer itself.

    Posted in: AESOP Q&A for Licensed and Classified Staff, AESOP Q&A for Substitutes